Health-related return
In case a pet is found unhealthy at the moment of acquisition and the condition is confirmed by a licensed veterinary clinic within 5 days, the policy states that the seller will accept the animal’s return and issue store credit for the amount paid by the buyer. Shipping fees and other extra expenses are not included.
Change of mind or household circumstances
Dissatisfaction with the purchased pet, theft, toilet issues, allergies in the family, or similar circumstances do not create a right to demand a refund or other compensation.
If you can no longer keep the kitten
If at some future time the pet can no longer remain in your home, contact the seller before making other arrangements. The policy asks that the pet not be placed in a rescue or humane society and instead be returned to the seller for re-homing if necessary, without a refund.
Travel delays
A shipping delay is not, by itself, a cause for return.
Always review the current signed adoption agreement for the kitten you are reserving, because the signed agreement controls the final terms of the placement.